The lawsuit claimed that the company regularly advertised that drivers in the program could earn anything between $18–25 per hour for delivering goods to customers and that Amazon told drivers they would receive 100 percent of the tips they earned while delivering with Amazon Flex. Amazon also told its customers that 100 percent of the tips would go to drivers, too, the FTC said. However, the FTC in its lawsuit claimed that Amazon had instead been practicing a tip-stealing scheme and had kept drivers’ tips over a two-and-a-half year period, only stopping its behavior after it became aware of the FTC’s investigation in 2019. …Amazon …used the customer tips to make up the the difference between the new lower hourly rate and the promised rate,
